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Thank you for shopping at jelraph.com.

If you're not completely satisfied with your purchase, we're here to help.
​Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please ensure that:
The product was purchased within the last 30 calendar days.
The product is in its original packaging.
The product is not used or damaged.
You have the receipt or proof of purchase and payment.
Products that do not meet these criteria will not be considered for return.
Please contact us before sending the product By phone number: 07 52 05 37 78 / 09 85 10 25 24
By email: choya@jelraph.com

Send the product with its original packaging and receipt or proof of purchase to JELRAPH
81 Avenue Pasteur
91330 YERRES (France)

 

Shipping costs

Shipping costs related to the return of a product are not refundable.

You are responsible for paying shipping charges and risk of loss or damage to the product during shipment, both to and from JELRAPH.

Damaged Items

Please always check the integrity of your shipment before signing. 
If you received a damaged product, please notify us immediately for assistance.
If you receive a damaged package, please refuse it.
contact us
If you have any questions about our return and refund policy, please contact us:
By email:  choya@jelraph.com